Home/Shipping & Payment

Shipping & Payment

All shipping and payment options in one place

Courier Delivery

Delivery in Moscow and St. Petersburg takes 1–2 business days. Delivery across Russia takes 3–7 business days, depending on the region.

Cost: ₽350 · Free on orders over ₽5,000

Pickup Points and Parcel Lockers

More than 15,000 pickup points across Russia through partner services, including CDEK, Boxberry, and post offices.

Cost: From ₽200 · Free on orders over ₽5,000

Online Card Payment

Secure online payment by Visa, Mastercard, or MIR directly on our website.

Available: at checkout

Payment on Delivery

Pay by cash or card to the courier or at a pickup point; available for orders within Russia.

Fee: No fee

Returns

Exchanges and Returns

01 Return Period

You can return an item within 30 days of receiving your order, provided it remains in its original condition.

02 How to Arrange a Return

Submit a request in your account or contact us—we’ll arrange free courier collection.

03 Refunds

Refunds are issued to your card within 5–10 business days after the item reaches our warehouse.

FAQs

Frequently Asked Questions

How can I track my order? ▾
Your order status is available under “My Orders” in your account. We also email updates at every stage.
Can I change my address after placing an order? ▾
Yes, if your order hasn’t been handed over for delivery yet. Contact support and we’ll update it promptly.
Do you ship internationally? ▾
Currently, we ship within Russia only. International shipping is in development.
What if the size doesn’t fit? ▾
You can exchange an item for another size free of charge within 30 days through your account.